![]() ![]() Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to productive problem solving. ![]() Our use of language has tremendous power in the type of atmosphere that is created at the problem-solving table. Receive and Correctly Understand Messages Sent to Us. Paraverbal Messages - how we say the wordsģ. Hear and correctly understand messages someone is sending to us.Ģ. In order to communicate effectively, we must use all three components to do two things:Ģ. The paraverbal component refers to how we say what we say - the tone, pacing and volume of our voices. The nonverbal component refers to the message we send through our body language. The verbal component refers to the content of our message‚ the choice and arrangement of our words. The act of communicating involves verbal, nonverbal, and paraverbal components. Our ability to exchange ideas with others, understand others' perspectives, solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others. On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand." When a relationship is working, the act of communicating seems to flow relatively effortlessly. "We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. Paying attention to the words and feelings Giving full physical attention to the speakerīeing aware of the speaker's nonverbal messages
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